Plumber putting on a pair of blue gloves

Is Your Plumber Ready for the New Normal: 4 Questions to Ask

Is Your Plumber Ready for the New Normal? 4 Questions to Ask

It took mere months for the world to change so much, and many homes are still adjusting to the new normal. Working from home, supervising the children’s schoolwork, and trying to stay healthy and positive can be a handful. If you add chores and upkeep, it can be overwhelming.

Keeping everything functional at home is a priority. This is especially true when the entire family spends nearly all of their time in physical distance. A busted pipe or clogged toilet is enough to cause mayhem for a whole morning, so having a go-to for plumbing repair services is necessary. Before bringing in a specialist, though, you must vet him properly—here are some questions you could ask your plumber.

What precautions are you taking for COVID-19?

A good plumber will naturally be mindful of cleanliness. In the new normal, though, it is not enough that they practice standard procedures for hygiene and sanitation. Ask your plumber what they do to monitor team members’ health. Find out if anyone in the company has tested positive or had flu-like symptoms in the past 14 days.

Ask about the team’s sanitation procedures as well. Do they have gloves, eye protection, masks, and sanitizing wipes? Ask them how they clean their equipment and supplies and if they enforce contactless payment.

Are you certified to practice in BC?

What matters most in plumbing repair is the technician’s skill. However, you shouldn’t put that over certification. Hiring an unlicensed plumber is dangerous; mistakes in plumbing, electrical wiring, and other home services can put you or your family’s life at risk. Furthermore, if your plumber is not licensed, an insurance agency cannot cover their work.

Do you have a website or online profile?

Top-Tier Mechanical plumbing company home page of website
Your plumbing company’s web presence is an important factor in building trust with potential clients.

Anyone selling services can tell you they are the best. One way to verify this is by checking Google and Facebook reviews; see what other people say about this repairman and factor this into your decision. You want a company with a good reputation—look for excellent service, honesty, and fair prices. Checking online will also prevent you from falling prey to scammers and fly-by-night operators trying to make a quick buck.

Do you have volunteer work?

Though not directly related to their work, community involvement shows that they care about more than the bottom line. People who regularly volunteer tend to be particular about doing an honest day’s work and getting customers what they deserve. Community work also shows that they want to make your neighbourhood a better place to live in and actively look for ways to achieve that. 


Health and safety are among the biggest concerns of people these days. With the amount of uncertainty we face every day, it’s crucial to have a source of strength that will help you face challenges head-on. Our homes provide us with that stability, so it is vital to keep them in great shape. It’s not fun having to deal with a leaking faucet or a backed-up sink; maintain order in your home by having a trusted repair service ready to remedy your maintenance issues.

If you are looking for a plumbing repair service in Chilliwack, Top Tier Mechanical is ready to help. We offer professional emergency plumbing repairs and inspection for commercial and medical lots. Get in touch with us today for all your professional plumbing needs!

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